| | | | | | | | | City of Independence | | AGENDA ITEM COVER SHEET |
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| | | | | | | | Agenda Title:
Council action is requested to expend $112,800 in purchase orders for fiscal year 2023-2024 to Riverside Technologies for managed IT services. |
| | | | | | | | Recommendations:
Staff recommends approval of the purchase order. |
| | | | | | | | Background:
This agreement with Riverside Technologies (RTI) is the annual renewal for the outsourced Technology Services Help Desk and adds an additional support to that contract focused on security and operations of our Microsoft Azure cloud-based services such as email, user accounts, and the growing list of cloud-based services utilized across the city.
The outsourced Technology Services Help Desk has resulted in significant efficiency gains for the City. Technology Services receives approximately 6500 help desk tickets annually. The outsourced help desk provides the initial contact and information gathering on most help desk tickets and is able to resolve many of these requests without escalating to Technology Services staff. This saves significant staff time which results in more time being spent on technology improvements.
Approval of this item shall authorize change orders up to a total of ten (10) percent of the authorized amount for each order, provided appropriations are available. |
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Fiscal Impact:
The fiscal impact to the City is $112,800. Funding for managed IT services is included in the FY23/24 adopted budget, page number 148, account number 0954220-5225, Internal Services Fund-Technology Services.
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| | | | | | | | | Department: Technology Services | Contact Person: Jason Newkirk |
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| REVIEWERS: | | Department | Action | | Technology Services Department | Approved | | Finance Department | Approved | | City Managers Office | Approved | | City Clerk Department | Approved |
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| Council Action: | Council Action: |
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| ATTACHMENTS: | | Description | Type |  | Quote | Backup Material |
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